Kirkland's

Contacts

Price level:
Expensive

Address:
7891 North Blackstone Avenue, Fresno, CA 93720
Get directions

Website:
kirklands.com

Phone number:
+1 559-431-4053

Categories:
Establishment   Home goods store   Furniture store  

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Reviews about Kirkland's

• Theresa Verburg

  Sep, 20 2018
  ★ ★ ☆ ☆ ☆
  I don't think I will be ordering on line with Kirklands again, it's been a very bad experience.I placed an order for picture about a month ago and requested it to be shipped to store and never received any correspondence after the first original order confirmation email. I called customer sevice about 1 1/2 weeks into the order and was told they needed to email some department and that department would be sending me an email back giving me an update on my order. Well another week goes by didn't hear from anyone so I called customer service again was told the same thing, I would receive an email updating me and that it might actually be out of stock by now. So today after again not hearing from anybody after a week I called customer service and was told my picture was actually delivered to the store. I called the store and was told that the picture was there but my pick up time would expire on Monday. What does that actually mean? I received no notice from the store or customer service that my picture was even there. If I wouldn't have called in again I would have not known my picture was there. Now I learn there's an expiration date for me to pick it up but yet nobody tells me the pictures actually there. Isn't it customary to let the customer know that their merchandise is at the store ready for pick up? I'm just a little taken back with the whole Kirkland's on line to store service.

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