The Vault Fine Jewelers

Contacts

Address:
724 West Shaw Avenue, Fresno, CA 93704
Get directions

Website:
thevaultjewelry.com

Phone number:
+1 559-225-5363

Categories:
Establishment   Jewelry store  

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Reviews about The Vault Fine Jewelers

• misty ramsey

  Mar, 21 2018
  ★ ☆ ☆ ☆ ☆
  My fiancé got my engagement ring done at The Vault in Fig Garden. It was a little big so I had to get the ring taken down half a size. I've stopped by the shop on 3 separate occasions to see if I could get my ring taken in and finally, I was able to.
  
  The called 48 hours after I dropped the ring off and had it ready for me to pick-up. So of course being newly engaged, I rased across town to pick-up my ring before closing.
  
  When I got there, a blonde greeted me..(who I've had pleasant interactions with until now). She pulls out my ring.. along with the extra diamond that was taken out due to smaller size. Well anyways, she gives me my ring and I notice what I thought was a hole in the ring band. When I brought it to her attention, she got really defensive and informed me that what I thought was a hole was actually a dirt spot. She then very rudely demanded the ring back so that she could attempt to get the dirt spot out. Unfortunately, her nor the jeweler could not get the dirt spot out. She then asked me if I wanted to keep the ring WITH the DIRT UNDERNEATH THE DIAMOND. how rude? how poor to conduct business. Who would want their new engagement ring with a dirt spot in it. Longgg story short, The short, thick blonde was beyond rude and I felt like a huge inconvenience.:( I was going to purchase my wedding bands from there but they will not be getting my business!!!! poor attitude cost & poor attention to detail cost you good business.
• Ash Benson

  Mar, 03 2018
  ★ ★ ★ ★ ★
  This hidden valley gem is one of the best local businesses in town. They can take care of all of your jewelry needs. I had an old Wal-Mart watch that I love and can no longer just quickly replace. I brought it in and was lucky enough to have the owner help me. He is an amazing gentleman with impeccable customer service. Darlene the manager was the second person I met and she was so very sweet and friendly! I highly recommend The Vault and will never step into any other place again.
  
  Ashley Baenziger ~

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